FAQ

FAQs

Do I need to register as a user to make a purchase?

Yes, to place an order it is necessary to register on our website.

I have forgotten my password, what can I do?

If you have forgotten your password, you can click on the “recover password” button and an email will be sent to the regustration email address to reset or recover your password.

What form of payment can I use to make my purchase?

OTEYZA online store has an online gateway payment facilitated by ABANCA as the payment method.

How I can make sure I made my purchase?

Once you have placed your order, you will receive an email with a description of the order and the personal data that have been communicated. Failure to receive this message may be due to some transitory communication problem on the network or a typing error in the communicated email address.

Can I know what status my order is in?

Yes. Access to the “placed orders” section of your account and you will be able to see the status of your order in real time. Likewise, once the order leaves our warehouses, an e-mail will be sent notifying you that your order has been accepted and is being shipped. At the end of the notification, a link or the tracking number of your order will appear.

Please check that our email has not gone to the “Spam” tray.

Can I remove an item from my order?

Yes, you can delete the unwanted items from the shopping cart as long as the order has not been processed.

Can I cancel my order?

Yes, as long as the order has not been processed yet not been shipped. If you wish to cancel your order, call us at 91.448.86.23 / 691.048.558 from Monday to Friday from 10am to 8pm and Sat from 10:30 am to 2:00 pm, or send an email to info@deoteyza.com.

Which countries does OTEYZA deliver to?

To all the countries of the world, with different rates and terms depending on the country in question.

What should I do if I receive a defective item?

OTEYZA only sells items in perfect condition. If exceptionally you receive a garment with a defect, please contact us at info@deoteyza.com.

What should I do if I receive an incorrect item?

If on any  mistaken occasion  you receive an item that you have not ordered, please contact us at info@deoteyza.com.