Oteyza

FAQ


  • Do I Need To Set Up An Account To Place An Order?

    Yes we do require that you create an account in order to purchase items from our website.

  • I’ve Forgotten My Password. What Should I Do?

    If you have forgotten your password, click on the ‘Forgotten your Password’ link which is located within the “Sign In/Register” page. You will be given instructions as to changing your password. Alternatively please contact info@deoteyza.com and we will try to assist you.

  • What Payment Methods Does Sastrería 91 accept?

    Sastrería 91 only accepts Paypal as payment method.

  • How will I know you received my order & when will payment be deducted?

    After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at the time of despatch. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Sales team and we will only charge your credit card for the value of the items in stock.

  • Can I track my order?

    Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. Moreover, an email will be sent to you once your order has left our storehouse.

  • Can I delete articles?

    Yes, you can do it by clicking in your shopping cart.

  • Can I cancel my order

    Yes, as long as your order has not been proceed and the delivery process has not been initiated. If you would like to cancel your order you can do it by sending us an email to info@deoteyza.com or calling us M-S from 10h 30 to 14h30 and M-F from 17h00 to 20h 30 to (+34) 91.448.86.23.

  • To which countries does Sastrería 91 ship?

    Sastrería 91 ships worldwide. If you are outside Spain please send us an email to info@deoteyza.com and we will be pleased to inform you about delivery costs and periods.

  • What shall I do if my order arrives defective

    If an article arrives defective please contact us in info@deoteyza.com or call us M-S from 10h 30 to 14h30 and M-F from 17h00 to 20h 30 to (+34) 691.048.558.

  • What shall I do if I receive an incorrect article?

    If you receive an incorrect article please contact us in info@deoteyza.com or call us M-S from 10h 30 to 14h30 and M-F from 17h00 to 20h 30 to (+34) 691.048.558.