Oteyza

RETURNS & REFUNDS


RETURNS & REFUNDS

If your Sastrería 91 purchase does not meet your expectations, you may return the item within 30 days after delivery, for a refund or an exchange. Items returned must be unworn and in resalable condition. Delivery charges are non-refundable.
Refunds will be credited to your original method of payment.
All orders can be returned by post.

HOW DO I RETURN AN ITEM?

  1. Send an email to info@el91.com stating your order number and the nature of the return.
  2. Items must be returned:
    1. In its original and unused condition with tags attached to the product and original packaging
    2. Include the invoice and return form with your order number and reason for return
  3. Send the item to the following address:
    • SASTRERÍA 91
    • C/ Rodríguez San Pedro, 14
    • 28015 Madrid – Spain
    • T (+34) 914 488 623

FAULTY ITEMS

Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please e-mail us to info@el91.com comstating your order number and the nature of the fault. For faulty items that have been worn/used, please e-mail us for further assistance. These may be accepted at the discretion of Sastrería 91.

EXCHANGES

For exchanges you can post your item back by post (delivery charges are non-refundable)and get an alternative size with free shipping. Please e-mail us to info@el91.com for further assistance. Please note that we can only exchange an item for the same style in a different size and that you will receive your refund for the original item once the item is received with us.